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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Why should I buy Staples® brand products instead of other brand-name products?
Staples® brand products have been rated the most trusted brand in office supplies in North American customer surveys and are available in 27 countries. We proudly back our Staples® brand office sup...
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Accessibility Compliance
Staples Accessibility Statement of Commitment and Multi-Year Accessibility Plan Updated December 2023 Introduction Staples, as a business, demonstrates unwavering dedication to AODA compliance,...
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Website Access Agreement
Staples Inc. ("Company") may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions, because they are bin...
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My product arrived damaged. How can I get a replacement?
If you received your product and it was dented, scratched, bent, or damaged in any matter, we will gladly arrange a pick-up date for a full refund at no extra charge. To reach us, please complete t...
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What are your delivery times?
In most cases, orders are delivered the next business day between 7AM to 8PM when you order by 3:00 pm, Monday through Friday. Orders placed after 3:00 pm on Friday, Saturday or Sunday will be ship...
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School Tools FAQs - Additional help for teachers
How do I create my class and choose the right products?Creating a class supply list is fast and easy. Begin by creating an account on Staples.ca. Your account will enable you to create lists that p...
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My order has been cancelled, but I still have a charge on my credit card?
When you place an order with Staples.ca, the original charge you will see on your credit card will be a 'pre-authorization'. This is a reserve your credit card company puts aside while they wait fo...
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Fitbit Ionic Smartwatch Recall
SAFETY RECALL NOTICEFitbit Ionic Smartwatch Model Color Ionic FB503CPBU Slate Blue/Burnt Orange Ionic FB503GYBK Charcoal/Smoke Gray Ionic FB503WTGY Blue Gray/Silver Gray Ionic FB503WTN...