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  • Preferred - Adding New Users

    Members can assign their users 2 role types:  Admin: Users with this role can view users in the organization, Add/Edit/Delete users, see all company orders and place orders. Admin roles have acces...

  • Gift Card Information and Policies

    Where can I use my Staples Gift Card?Gift cards are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are incl...

  • Preferred - Redeeming Gift with Purchase

    Members that meet a spend threshold are eligible for a Gift with Purchase. Users can view available Gift with Purchase items by visiting the Gift with Purchase Page or viewing the Gift with Purchas...

  • Staples Eway Business Program Survey

    Staples Eway Business Program SurveyBy Staples Canada ULC November 11, 2025 Please read these Staples Eway Business Program Survey (“Contest”) rules (“Rules”) in their entirety before entering the ...

  • Staples Preferred Business Program Survey

    Staples Preferred Business Program SurveyBy Staples Canada ULC November 11, 2025 Please read these Staples Preferred Business Program Survey (“Contest”) rules (“Rules”) in their entirety before ent...

  • Preferred - The 'Get In Stock' Feature

    Switch to Get In Stock This new feature helps you resolve out-of-stock issues directly from the Cart page by offering a one-click swap to a similar item that is available for delivery. Instead of a...

  • KONEK Payment Method

    What is KONEK? KONEK offers Canadian online shoppers a brand-new, made-in-Canada, e-commerce payment solution from which you can pay at participating merchants in Canada using any of your eligible ...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...