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Price match information and policies
WE WILL NOT BE UNDERSOLD!We price match almost everything we sell. The item must meet the following conditions to be price matched: Identical items same model number same components same warranty ...
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What methods of payment does Staples accept?
The following credit cards are accepted in-store and on staples.ca: Visa or Visa Debit Mastercard or Mastercard Debit American Express Staples® Credit Card Registered prepaid Credit Cards Paypal St...
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Why was my coupon applied to multiple items or the wrong item?
The coupon is normally applied to the main shipment, so this may result in seeming like the coupon was not applied properly when there are multiple shipments on your order. Once all items are deliv...
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How do I apply for a tax-exempt account?
Send us your tax exemption certificate using either of the 2 following methods: Opening a new request with us HERE Sending an email to SBDCanadaFax@Staples.com When setting up tax exemption, you ...
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Can I get a discount if I order large quantities of an item?
Certain items will have discounts when bought in large quantities. To find out if your purchase qualifies for a large-quantity discount, please reach out to us via EMAIL or by clicking HELP at the ...
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Why am I being charged an eco-fee?
Eco-fees are used to fund recycling programs for the electronic products you purchase. The fee, which varies by province, is used to cover the cost for the recycling depot operation, shipping, stor...
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Shipping & Delivery Policy
Delivery Times Deliveries are scheduled Monday to Friday, 9am – 5pm for business addresses, 7am to 8pm for residential. We cannot specify the exact time of delivery. Orders placed ...
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Privacy
Privacy PolicyEffective Date: 15th of October 2025Staples Canada ULC (doing business in Canada as "Staples," "Staples Professional" and "Bureau en Gros.", “Denis Office Supplies”, “Fournitures De B...
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How do I create a Staples.ca account?
It’s easy: You can register here or while you're placing an online order you'll be provided an option to create one. Related ArticlesHow do I close my Staples.ca account?
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How do I update my personal information on my account?
If you haven’t already, click the Sign In button on the top right corner of the website to log into your account. Once you are logged into your Account, you will then see the options along the left...